SHIPPING & RETURNS

SHIPPING

All orders shipped within the continental United States over $100.00 receive free standard shipping. If you need to modify your order, please contact us immediately at HartWearApparel@gmail.com. Orders cannot be canceled once they are placed and we are not able to make changes to your order after it has shipped.

HartWear Apparel ships worldwide. Please remember that delivery time does not include Saturdays, Sundays or holidays. You will be notified by email regarding any expected delays. HartWear Apparel will contact you if the merchandise you have selected is not currently in stock or there is an issue with your order.

All orders are processed and shipped within 48 hours (excluding weekends, holidays & sitewide sales). It may be necessary to send your order in two or more shipments. Shipping charges apply only to the first package shipped. There are no additional shipping charges for additional packages on the same order. Restrictions may apply.

WITHIN THE U.S.

Standard Shipping
Orders typically arrive within 7 to 10 business days (M-F excluding holidays) after it ships. If you qualify for a free shipping offer, expect your order within 3 to 7 business days after it ships. Standard delivery must also be used for orders shipped to U.S. territories, Alaska, Hawaii.

Priority Shipping (2-3 Days)
Priority delivery orders can be shipped to street addresses or PO Boxes in the continental United States. Orders are guaranteed to arrive within 2 to 3 business days (M-F excluding holidays), depending on the destination zip code.

Priority Express Shipping (1-2 Days)
Priority Express delivery orders can be shipped to street addresses or PO Boxes in the continental United States. Orders are guaranteed to arrive within 1 to 2 business days (M-F excluding holidays), depending on the destination zip code.

INTERNATIONAL

Standard International
Standard International orders use flat rate shipping and are usually delivered within 7-17 business days. Orders received before 2:00 p.m. EST will be processed the same day pending credit card authorization and verification. Orders received after 2:00 p.m. EST will be processed the following business day.

Please call us with any questions: (419) 515-HART or you may email us at HartWearApparel@gmail.com

 

RETURNS

Returns with HartWearApparel are easy! Simply email HartWearApparel@gmail.com to begin the return process and print out your prepaid return label. All returns must be postmarked within 14 calendar days of the delivery date posted on USPS website. 

Please note that shipping and handling charges are not reimbursed. The cost of the pre-paid return shipping label of $6.50 will be deducted from your store credit. Return shipping costs are currently not reimbursed by HartWear Apparel.

INCORRECT/DEFECTIVE ITEM

If you believe you have received an incorrect item or an item with a manufacturer defect we must be notified within 3 days of receiving the order at HartWearApparel.com or it cannot be returned - No Exceptions. A photo of the incorrect item/manufacturer defect MUST be included in your email.

Once we’ve reviewed the photos and it has been determined that the item is defective, we will email you a prepaid return label to send the item(s) back and will ship out the correct/new item(s) once we receive your return.

If the item is not in the same condition as it was when it left our warehouse it will not be accepted. We will not accept any items that have been ripped/torn/come apart at the seam when trying an item on or holes made to items when opening packages with scissors - this is not a manufacturer defect.

STORE CREDIT

All returned merchandise is for store credit only and does not include original shipping costs. 

All returns must be postmarked within 14 calendar days of the delivery date provided by USPS with original tags still attached. Items that appear worn/washed, have stains, smell of cigarette smoke, perfume, deodorant or other odors, have animal hair or have been damaged by you will not be accepted.  We re not responsible for damages as a result of improper care or handling or incorrect sizing.

If your return does not meet the above return guidelines or will not be  postmarked within 14 days of the delivery date posted by USPS, please DO NOT attempt to return it. You will be responsible to pay the additional shipping costs to send back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 15 calendar days of our receipt.

FINAL SALE

Merchandise listed in the Clearance section of our website is Final Sale, is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.  

PROMOTIONAL/FLASH SALES

Any purchase made during a promotional/flash sale may be returned for store credit only if they meet our regular return criteria, unless indicated during that sale that all purchases are final. Clearance items are still Final Sales.

 

 

RETURN ADDRESS

HartWear Apparel
607 Main St. 2nd Floor, Suite E

Huron, Ohio 44839